charter's top value package!
so i got a letter last week, dated september 26, 20006 (sic)
it says my cable company values my business, and they wanted to let me know my promotion is about to expire, after which time it would roll over to "standard" pricing (ie what schmucks pay)...in other words they give these standard rates so that your "discounted" rate looks good. yeah, thats a helluva bargain for 100 bucks! but i digress...
with the threat of my cable bill raising from 100 a month to close to 140 a month, naturally i called. by god, i got a friendly, english speaking lady, and on the first ring no less! she very kindly transferred me to the promotional department, who also answered in one ring. is this 1985? since when do companies answer their phones in a timely manner. im used to "your call is very important to us. we care about our customers. average wait time is 23 minutes" and punching myself in the head and/or putting my cell phone on speaker phone while i take a shit to pass the time. uhh, too much information?
anyways, these technological stalwarts tell me that my promotion expires october 16th or 17th(?) and that i cannot change over until it "slowly runs out" -- swear to god, this is what she told me. oh, you cant put it in your system to automatically switch me over to your new promotion? nope. and i cant switch over now? nope.
so what am i supposed to do? "just call back on the 16th or 17th"
im blown away here. theyve got these massive databases, great technology, etc, and they cant even tell their system to switch me over when my promotion runs out? maybe this IS 1985.
here's to betting that on the off chance i actually remember to call them on one of those days that i have to wait 5-10 minutes to switch over...maybe whoever answers my call will be lucky enough to catch an encore of butt trumpet
it says my cable company values my business, and they wanted to let me know my promotion is about to expire, after which time it would roll over to "standard" pricing (ie what schmucks pay)...in other words they give these standard rates so that your "discounted" rate looks good. yeah, thats a helluva bargain for 100 bucks! but i digress...
with the threat of my cable bill raising from 100 a month to close to 140 a month, naturally i called. by god, i got a friendly, english speaking lady, and on the first ring no less! she very kindly transferred me to the promotional department, who also answered in one ring. is this 1985? since when do companies answer their phones in a timely manner. im used to "your call is very important to us. we care about our customers. average wait time is 23 minutes" and punching myself in the head and/or putting my cell phone on speaker phone while i take a shit to pass the time. uhh, too much information?
anyways, these technological stalwarts tell me that my promotion expires october 16th or 17th(?) and that i cannot change over until it "slowly runs out" -- swear to god, this is what she told me. oh, you cant put it in your system to automatically switch me over to your new promotion? nope. and i cant switch over now? nope.
so what am i supposed to do? "just call back on the 16th or 17th"
im blown away here. theyve got these massive databases, great technology, etc, and they cant even tell their system to switch me over when my promotion runs out? maybe this IS 1985.
here's to betting that on the off chance i actually remember to call them on one of those days that i have to wait 5-10 minutes to switch over...maybe whoever answers my call will be lucky enough to catch an encore of butt trumpet
posted by bruce dickinson at 10/04/2006 08:44:00 AM
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